Support ServicesReassurance that your IT systems and data are in safe hands

It is no secret that managing a school is a complex process. Your time is split between meeting the needs of your pupils and staff and the shifting demands of government. 

To create a school that provides the right environment for learning, you need IT that supports you – you need systems in place that inspire pupils to learn, help teachers to teach and ensure government policy or reporting changes are introduced with the minimum of impact.

To manage all this you need an IT support provider with the experience to understand your school’s requirements – a team that can deliver the systems you can rely on to manage your school effectively, leaving you to get on with the more important task of teaching pupils.

With so much being asked of you… It’s time you asked more from your IT Support Provider.

You need the knowledge, support, services and choice from your support provider to ensure you are consistently moving onwards and upwards.

Knowledge
IT is central to the smooth running of your school.  You should have an IT support partner that can provide services that suit your exact requirements, whether you need a small amount of help over the telephone, comprehensive support in how to use SIMS more effectively or IT support for your whole management information system (MIS) or curriculum network infrastructure. Capita Customer Services can offer the package to suit you.

We currently provide 2,500 schools and more than 30 local authorities with the tailored support they can count on. It is the kind of experience that others would struggle to match. And it means we can use our knowledge gained from helping other schools to resolve your IT issues quickly.

Support
We can cover you for any eventuality, from looking after your administration and curriculum networks to ensuring your hardware is covered if it goes wrong.

By shaping our support to suit your school’s exact needs, you remain in control through mutually agreed service levels. Most of the support contracts we offer include site visits to address incidents that we agree cannot be resolved remotely – so you can have peace of mind that your issues will never be left up in the air.

And we offer you the flexibility to choose how you can contact  us; via email, telephone, web or fax, to make it easy for you to deal with us exactly how you want.

Services
Our managed services provide you with an expert pair of helping hands to ensure you have the freedom to focus on what really matters. To learn more click here

Choice
All our services include attendance at termly SIMS update sessions, so you can keep up to date with changes in the software. You will also have access to a dedicated Customer Services Manager, who will meet you and give you advice on developing your use of SIMS or suggest other areas for improvement in your network.

Our support agreements start with a simple and cost effective SIMS telephone and email service, to help you through any issues you experience. We can also provide SIMS support across the whole of your network with re-active visits when issues cannot be resolved remotely.

Our whole-school service includes full MIS support of your network infrastructure and hardware, unlimited support for SIMS on your curriculum networks, anti-virus updates and a system recovery option. This service also includes three onsite technical visits so you can call us into school when you need to.

Liberated staff with freedom to focus on what really matters…

With 21 years experience in education, the team at Capita Customer Services can provide you with dependable IT support so that your technology does not become another issue you need to deal with, but rather a catalyst for better learning and school management.